FAQs

If you have a question for us, please read the below FAQs. It is very likely the answer to your question is covered below and you will get an answer much more quickly than by contacting us. 

WHERE DO I FIND INFORMATION ABOUT YOUR PROGRAMMES? 

Our website has the latest information and is the best place to start. Use the TV Guide to find out what’s on. 

WHEN WILL A PROGRAMME BE ON TV? 

TV schedules are finalised two weeks before transmission. For the latest information please visit the TV Guide. You should also follow our social media accounts as we post programme news and scheduling information here as well. 

I’VE MISSED AN EPISODE. HOW CAN I CATCH UP? 

You can go to the TV Guide page and search for the programme repeats there or you can use dplay. dplay is a free streaming service which gives you access to live TV, as well as offering hours of catch up and box sets for your viewing pleasure. You can access dplay via the mobile and tablet app, as well as here via your computer’s browser.  

HOW DO I GET YOUR CHANNELS? 

HGTV is available on BT TV 42, Freeview 42, Sky 158, Virgin 286 and Youview 42 and can also be streamed on dplay. dplay is a free streaming service which gives you access to live TV, as well as offering hours of catch up and box sets for your viewing pleasure. You can access dplay via the mobile and tablet app, as well as here via your computer’s browser.    

WHERE DID THE HOME CHANNEL GO? 

Home has now rebranded to HGTV, but don’t worry you can still watch all your favourite Home shows, just now on HGTV. We will be adding some new shows to the channel, so do visit our social channels and let us know what you think.  

ARE YOU ON SOCIAL MEDIA? 

Yes. Connect with us on Facebook here and on Instagram here.

YOUR CHANNEL HAS STOPPED WORKING. WHAT SHOULD I DO? 

If you are experiencing technical problems please contact your provider directly as it is most likely a technology issue and they are best placed to answer.  

CAN I USE CLIPS FROM YOUR PROGRAMMES IN A LESSON OR PRESENTATION? 

Due to copyright reasons we are unable to supply clips and images for all programmes but Discovery Access has clips that can be licensed for a fee. 

CAN I BUY THE RIGHTS TO YOUR IMAGES OR PROGRAMMES? 

For programme sales and other commercial arrangements please visit the Discovery Enterprises International (DEI) site here or the Discovery Access site here

I AM A JOURNALIST AND WANT INFORMATION. WHO DO I CONTACT? 

For media enquiries please email press@discovery.com 

WHO OWNS DISCOVERY? 

Discovery Channel is part of Discovery Networks. To find out about Discovery Networks, its management team and portfolio of channels please visit the corporate website here

WHAT CHANNELS DO DISCOVERY NETWORKS AIR IN THE UK? 

Discovery Networks has 13 channel brands in the UK covering factual and lifestyle & entertainment programming. Channels include Discovery Channel, Quest, Really, Quest Red, Food Network, DMAX, HGTV, TLC, Animal Planet and Investigation Discovery.  

HOW DO I ENTER A COMPETITION? 

Go to our competitions page and see which competitions we have live at present. Competition winners will be notified after the closing date via email or telephone. Terms & conditions can be found on each individual competition page. 

I'VE GOT AN IDEA FOR A PROGRAMME, WHO DO I CONTACT? 

We only accept proposals from TV production companies. If you have an idea for a programme you should research which production companies have worked on similar projects and submit a proposal to them directly. PACT (Producers Alliance for Cinema and Television) has a directory of production companies. If you are from a production company please login via the Producers Portal here (registration needed). 

HOW DO I BECOME A PRESENTER? 

Discovery Networks does not accept unsolicited show reels. If you want to become a presenter you need to contact a production company or casting agent directly. A show reel should be interesting, fun, no longer than 5 minutes in length and include several scenes that show variety. Do not go to great expense and get family or friends to help. When you send it to a production company enclose a covering letter and ensure your details are clearly marked. Never send the master copy. PACT (Producers Alliance for Cinema and Television) has a directory that lists contact details for production companies. 

I WANT TO WORK FOR DISCOVERY 

To see all vacancies and internships visit the careers site

WHERE CAN I FIND DETAILS ABOUT THE MUSIC USED IN YOUR PROGRAMME TRAILERS? 

Apps including Shazam and SoundHound are available and can recognise music tracks instantly. Alternatively use the contact form and we will  do our best to help. 

WHERE CAN I FIND DETAILS ABOUT THE MUSIC USED IN YOUR PROGRAMMES? 

Music used in programmes is often credited at the end of each programme. If it’s notlisted then apps like Shazam and SoundHound are available that can recognise music tracks instantly. Alternatively use the contact form  and we will do our best to help. 

WHERE CAN I FIND DETAILS ABOUT THE MUSIC USED IN ADVERTS? 

For music used in adverts you need to contact the advertiser directly. Apps like Shazam and SoundHound are available and can recognise music tracks instantly. Discovery cannot be held responsible for the content of third-party sites. 

HOW DO I MAKE A COMPLAINT ABOUT AN ADVERT ON YOUR CHANNEL? 

Adverts broadcast have been cleared for transmission by Clearcast. If you have a complaint about an advertisement this should be directed to the Advertising Standards Authority (ASA) who will investigate. If your complaint is about a programme trailer please use the contact us link and we will ensure it is passed on to the department responsible for investigation. 

I'M OUTSIDE THE UK. WHY CAN'T I WATCH VIDEOS ON THE WEBSITE? 

Some content is only available to viewers in the UK due to copyright, legal or regulatory reasons. 

HOW CAN I ADVERTISE ON YOUR WEBSITE OR TV CHANNEL? 

We offer a variety of advertising opportunities on our websites and television channels as well as larger integration possibilities with our content. To learn more about commercial opportunities and how your brand can work with us please use the contact us link and state clearly in the message that it is for our Commercial team. 

WHAT IS PRODUCT PLACEMENT? 

Product placement is where a company pays a TV channel or a programme-maker to include its products in a programme. Ofcom has approved product placement in TV programmes specifically made for UK audiences as long as this placement complies with Ofcom rules. If you would like to read more about product placement click here

WHY DO ADVERTS SOUND LOUDER THAN PROGRAMMES? 

Advertisers compress sound levels that when compared against programmes – which have a wider variation in levels – can appear louder. We have recognised this and use perceived loudness meters to measure the actual loudness of the sound. This means we can adjust the levels of commercials and interstitial materials in accordance with Ofcom guidelines. 

WHAT ACCESS SERVICES DO YOU OFFER? 

Discovery is committed to broadening access to its programmes for people with a hearing impairment through subtitling and those with a visual impairment through audio description. For more information on Access Services please click here

HOW DO I COMMENT ON ONE OF YOUR SHOWS? 

Discovery welcomes all feedback from our viewers. If you wish to comment on our programmes or channels please use the contact us link and be as descriptive as possible so we can direct your comment to the appropriate department. 

WHAT BROWSERS SUPPORT THE HGTV WEBSITE?

Google Chrome, Apple Safari and Microsoft Edge.

QUESTION NOT COVERED? 

If your question is not covered by these FAQs please use the contact us link.